FAQ

Q: What types of games do you sell?

A: We specialize in a wide array of games to suit every player! Our collection includes strategic board games, engaging card games (with a huge selection!), casual party games for social gatherings, children’s games for family fun, and even specialized board game supplies and accessories. Whether you’re a hardcore strategist or looking for a light-hearted game night, we have something for you.

Q: How do I place an order?

A: Simply browse our website, add your chosen games to the cart, and proceed to checkout. You’ll need to provide your shipping details and choose a payment method. It’s a quick and easy process to start your next gaming adventure!

Q: Where do you ship to?

A: We are proud to ship our games globally! However, we are currently unable to deliver to Asia and a few remote regions. We are constantly working to expand our delivery network to reach more gamers around the world.

Q: What are my shipping options and costs?

A: We offer two reliable shipping methods to get your games to you:
Standard Shipping ($12.95 flat rate): The fast track to fun! Shipped via DHL or FedEx, your order will typically arrive in 10-15 business days after it leaves our warehouse. Perfect for when game night is just around the corner.
Free Shipping: A great economical choice! On all orders over $50, we offer free shipping via EMS. Delivery typically takes 15-25 business days after your order leaves our warehouse. Perfect for larger hauls and planning ahead.

Q: How long does it take to process and ship my order?

A: We treat every order with care. Please allow 1-2 business days for our team to carefully pick, pack, and prepare your games for their journey. You will receive a tracking number via email once it ships.

Q: What payment methods do you accept?

A: We accept all major credit cards including Visa, MasterCard, and JCB. We also accept PayPal for a secure and convenient checkout experience.

Q: Are the prices on the website final?

A: All prices listed on our website are in US Dollars. The price you see at checkout is the price you pay. Any applicable taxes or shipping costs will be clearly displayed before you complete your purchase.

Q: What is your return policy?

A: We want you to be completely happy with your purchase. If you are not satisfied, you may return unopened and unused items in their original packaging within 15 days of receipt for a refund or exchange. Please contact our support team at [email protected] to initiate a return and receive instructions.

Q: What if my game arrives damaged or is missing pieces?

A: Oh no! We pack every game with care, but sometimes things happen in transit. Please contact us immediately at [email protected] with your order number and details about the issue. We will quickly work to resolve it and get you the complete, perfect game you deserve.

Q: How can I contact customer support?

A: Our dedicated support team is here to help! You can reach us via email at [email protected]. We pride ourselves on our customer-centric approach and will respond to your inquiry as quickly as possible.

Q: Do I need an account to shop?

A: While you can check out as a guest, creating an account allows you to track your orders, save your shipping details for faster checkout next time, and stay updated on the latest game releases and promotions!