Welcome, strategists and gamers! At Z Man Games Store, we’re dedicated to delivering your favorite games straight to your table. We understand that a smooth delivery and a fair returns process are key to your gaming experience. This policy details how we get your games to you and how we handle returns if things don’t go as planned.

Shipping Information

We ship globally (excluding Asia and a few remote regions) to bring the world of games to your doorstep.

Order Processing

After you place your order, our team needs 1-2 business days to carefully pick, pack, and prepare your game for its journey to you.

Shipping Methods & Delivery Times

We offer two reliable shipping options to suit your needs:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Cost: $12.95
    • Delivery Time: 10-15 business days after shipment.
  • Free Shipping: Shipped via EMS.
    • Available on all orders over $50.
    • Delivery Time: 15-25 business days after shipment.

Please note that these times are estimates and can be affected by factors beyond our control, such as customs processing.

Returns & Exchanges Policy

Your satisfaction is our top priority. If you’re not happy with your purchase, here’s our straightforward process to make it right.

Timeframe for Returns & Exchanges

We accept returns and exchanges for most items within 15 days of the date you receive your shipment.

Important Note on Non-Returnable Items: To protect the integrity of game components and for hygiene reasons, the following items cannot be returned or exchanged unless they are defective or we sent the wrong item:
  • Opened Trading Card Game products (e.g., booster packs, decks)
  • Opened Collectible Card Game products

All returns must be in their original condition, with complete packaging and all components unused.

How to Initiate a Return or Exchange

Just follow these simple steps:

  1. Contact Our Support Team: Email us at [email protected] within the 15-day window. Use the template below to provide all the necessary info.
  2. Wait for Authorization: We’ll email you back within 2 business days with a Return Merchandise Authorization (RMA) number and instructions on where to ship the item.
  3. Package Your Items: Securely pack the item(s) in the original box, including all manuals, pieces, and components.
  4. Ship Your Return: Mail the package to the address we provide using a trackable shipping method. The cost of return shipping is the customer’s responsibility unless the return is due to an error on our part (e.g., a defective or incorrect item).
  5. Wait for Processing: Once we receive your return, we will process it within 3-5 business days.

Return/Exchange Request Email Template

Copy and paste the text below into an email to us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Z Man Games Store Support Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Date of Order]
Product Name(s): [Name of product(s)]
Reason for Return/Exchange: [Please briefly explain]

I have reviewed the Returns & Exchanges Policy and confirm that the items are in original condition with all components and packaging.

Please provide instructions for completing this process.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number – Optional]

Refund Information

After we receive and inspect your returned item:

  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB) or PayPal account.
  • Processing Time: Please allow 3-5 business days for us to process the refund after we receive the item. After that, please allow an additional 5-10 business days for the refund to be posted to your account by your bank or payment provider.
  • Deductions: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the new item to you.

Defective or Incorrect Items

If your game arrives defective or if we sent you the wrong product, contact us immediately at [email protected]. We will apologize profusely and arrange for a prepaid return label and a replacement at no cost to you.

We’re here to ensure your experience with Z Man Games Store is rewarding and enjoyable. If you have any questions, don’t hesitate to reach out to our friendly support team!

Happy Gaming,
The Z Man Games Store Team 🎲